The Aged Care Diversity Framework Action Plans will act as a guiding resource that will assist government and aged care service providers to address specific barriers and challenges faced by older people with diverse characteristics and life experiences. In addition, action plans have been developed for consumers. FECCA is advocating with the Department of Health for the CALD Consumer Action Plan to be translated into a range of languages.
What are Culturally and Linguistically Diverse consumers looking for from aged care providers?
Everyone in Australia has the right to access quality, inclusive and culturally safe aged care services that cater to their individual needs and respects their background and life experiences.
The Australian Government has published the Aged Care Diversity Framework and a series of action plans to help the aged care sector to better cater for the diverse characteristics and life experiences of older Australians. The Framework and action plans were developed following extensive community consultations.
This document captures the voice of people from Culturally and Linguistically Diverse (CALD) backgrounds expressed through those consultations. It is intended both to help people from CALD backgrounds express their needs when speaking with aged care providers and as a resource to support people working in aged care to understand the perspectives of CALD people.
Summary of Outcomes for CALD Aged Care Consumers
The following is a summary of the outcomes for CALD consumers.
The FULL DOCUMENT is linked below.
Outcome for Consumers 1: Making informed choices
You should have easily accessible information about the aged care system and services that you understand and find helpful to exercise choice and control over the care you receive.
Outcome for Consumers 2: Adopting systemic approaches to planning and implementation
Your provider should assist you to be an active partner in the planning and implementation of the aged care system to meet your needs.
Outcome for Consumers 3: Accessible care and support
Wherever you live – in rural, remote, regional and metropolitan Australian – you should have access to aged care services and supports appropriate to your diverse characteristics and life experiences.
Outcome for Consumers 4: A proactive and flexible aged care system
You should experience a proactive and flexible aged care system that responds to the needs of all Australians including new and emerging communities, including an increasingly diverse aged care workforce.
Outcome for Consumers 5: Respectful and inclusive services
You should experience services that effectively meet your needs, characteristics and life experiences, and those of your family and carers, in a respectful and inclusive way.
Outcome for Consumers 6: Meeting the needs of the most vulnerable
You should experience high quality and culturally safe aged care services and supports that meet your needs irrespective of your personal, social or economic vulnerabilities.