Community Services

Goulburn Valley Community Services Page

Jump to:

Primary Care Connect
Cultural Diversity at Goulburn Valley Health
Beyond Housing
Future Voices
African Australian Multicultural Employment and Youth Services
Ways to Welcome (CALD and disability)
Goulburn Valley Centre Against Sexual Assault
Home and Community Care
Human Rights and Equal Opportunity Commission
Centre for Culture, Ethnicity & Health
Resources for mental health practitioners working with interpreters
Relationships and Reproductive Health
Social Security Rights
Youth Services Directory
Department of Home Affairs
Victorian Multicultural Commission – Settlement Support
Rumbalara Family Services
Become an Australian Citizen
Australian Human Rights Commission
Sikh Helpline Australia
Auslan services for the Deaf and Hearing Impaired
Report Racism


Vinnies Shepparton
Family Violence Services Shepparton
VincentCare Victoria (Facebook)

Goulburn Valley Community Health Services – now known as Primary Care Connect – click for Website

Primary Care Connect offers programs in the following areas:

  • Counselling
  • Dietician
  • Drugs and Alcohol
  • Drug Diversion Program
  • Financial Counselling
  • Family Violence Program
  • Gamblers Help
  • Koori Services
  • Living Well with Chronic illness
  • Needle and Syringe Program
  • Parent Education
  • Primary Health Service
  • Supported Accommodation
  • Youth Services – Drug and Alcohol

For more information, see the Services Page on the Primary Care Connect Website

Cultural Diversity at Goulburn Valley Health

GV Health serves one of the most culturally diverse communities in country Victoria.  We are committed to ensuring that services are accessible; respectful and responsive to the needs, preferences and experience of members of these communities.

The region’s cultural and linguistic diversity includes people from approximately 88 countries who speak 63 different languages.  This includes communities established as a result of migration following the Second World War, primarily from Southern European countries such as Italy and Greece.  In recent years there has been a significant number of new settlers to the region, particularly Arabic speaking people from countries such as Iran, Iraq, and Kuwait.

To support the needs of these communities, GV Health:

  • Provides Interpreter services
  • Offers translated materials in a range of languages
  • Undertakes hospital tours
  • Works in partnership with other agencies and convenes the Shepparton Refugee and Asylum Seeker Network
  • Has a dedicated Diversity and Inclusion Committee to address priorities
  • Provides cultural awareness training for staff

Interpreters are available for Goulburn Valley Health staff and clients, 24 hours a day, seven days a week in most languages.  If an onsite interpreter cannot be provided a telephone interpreter will be available. Other tools such as Cue Cards and Health Translations are also available to staff and clients.  A range on information is also available in different languages. All Goulburn Valley Health staff are provided with the opportunity to undertake training in how to work with interpreters and to provide linguistically and culturally appropriate services.

Visit Cultural Divesrsity at Goulburn Valley Health


BeyondHousing is committed to addressing housing affordability, tackling homelessness and fostering housing stability. We are known for our progressive and compassionate approach to working with people experiencing homelessness and housing disadvantage.

What We Do

We are the largest community housing organisation within the Goulburn and Ovens Murray regions of Victoria. We own or manage over 700 properties including long term community housing and transitional housing.

We are the main entry point for the homelessness system and provide a range of supports for people who are homeless or at risk of homelessness. Each year we see over 5,500 people in need of assistance to secure or maintain their housing.
We have over 50 skilled staff supporting offices in Wodonga, Wangaratta, Shepparton and Seymour. We also provide outreach to Wallan, Broadford, Kilmore, Alexandra, Yea, Myrtleford, Yarrawonga, Cobram and Benalla.

BeyondHousing is a registered Housing Association in Victoria and we have achieved accreditation for Human Services Standards.

Visit the BeyondHousing website

Future Voices


Future Voices contributes to the building of peace and harmony, the eradication of poverty, sustainable development and intercultural dialogue and learning through education, understanding different cultures, communication and information.

We advance education by providing life-skills training to young migrants and humanitarian refugees that experience multiple barriers so they can succeed in education, reach their full potential and contribute to the community.

We improve social cohesion by facilitating the positive transition of new arrivals into our communities.

Future Voices is positioned as a driving force that highlights real issues that our communities face and creates opportunities for future generations. We specialise in creative innovation, empowerment, and advocate for the grass roots in communities to achieve their potential. It is a platform that targets and mentors youth aged 15 – 25 from refugee, migrant and low socio-economic backgrounds to create opportunities, enhance knowledge, foster and support community integration, and broaden understanding of different ways of living.

Future Voices: Website
Future Voices: Facebook

African Australian Multicultural Employment and Youth Services

African-Australian Multicultural Employment and Youth Services is a Not for Profit- Community Based Organisation, which is responding to challenges facing African Australians. AAMEYS partners with youth, adult allies, and youth-serving organizations to advocate for policies and champion programs that recognize young people’s rights to information; accessible respectful services; and the resources and opportunities necessary to create equity for all youth irrespective of their race, disability, employment status or their parents employment or education status/attainment.

AAMEYS: Website
AAMEYS: Facebook

Ways to Welcome


#Ways to Welcome is a web resource co-designed by people from culturally and linguistically diverse backgrounds with disability. To join us on the journey, start by listening to the stories on the listen page. Then use the tools and resources in the learn portal to improve your ways to welcome. Finally, act on what you’ve learned by signing up to the Ways to Welcome Charter of Commitment.

Ways to Welcome: Website
Ways to Welcome: Facebook

Goulburn Valley Centre Against Sexual Assault

Goulburn Valley Centre Against Sexual Assault
Crisis Care

GVCASA provides a 24/7 crisis care response to anyone who has experienced sexual assault at any point in their lives.

GVCASA provides confidential, telephone or face to face crisis care for people who have experienced past and/or recent sexual assault.

A state-wide 24/7 telephone crisis line is available by calling GVCASA, and for recent sexual assault an immediate face to face response with a crisis care worker is available 24/7.

The GVCASA crisis care worker meets with recent victim/survivor at GV Health or the Police station. The crisis care worker will provide support and advocacy; and information on legal and medical rights and options. Access to immediate support, advocacy and accurate information is crucial for the victim/survivor’s longer term healing.

Goulburn Valley Centre Against Sexual Assault:

Tel 03 5831 2343
Fax 03 5831 1996

Sexual Assault Crisis Line – Toll free 1800 112 343 – 24 hour
or Free Call 1800 806 292


Volunteering in Greater Shepparton

Volunteering can be a great way to gain experience, meet people and contribute to services which will make a real difference to Greater Shepparton and its communities. Click here to find out more about Community Volunteering in Greater Shepparton</>

Shepparton City Council Home and Community Care Services

Greater Shepparton City Council Home and Community Care Services – click for Website


MHAC Care provides a comprehensive and co-ordinated system of community care services for frail, aged,
people with a disability and their carers across the Moira Shire”.

Through this commitment MHA Care now delivers principal programs. These are –

  • Assessment
  • Respite
  • Meals on Wheels
  • Domestic Assistance
  • Commonwealth Homecare Packages
  • Personal Care
  • Property Maintenance
  • Planned Activity Groups
  • Foodshare
  • Yarrawonga Community Opportunity Shop

To deliver these services, MHA Care employs 70 Community Care Workers, 28 Administration Staff and a team of 500 Volunteers.

Click for Website

Uniting (formerly Kildonian)

Uniting (formerly Uniting Kildonian) is a frontline rural support agency, working with marginalised communities of disadvantage in the North-East – click for Website

Victoria Equal Opportunity

Victoria Human Rights Commission

The Victorian Equal Opportunity and Human Rights Commission is an independent statutory body with responsibilities under three laws:

The Equal Opportunity Act 2010 makes it against the law to discriminate against people on the basis of a number of different personal characteristics.

The Racial and Religious Tolerance Act 2001 makes it against the law to vilify people because of their race or religion.

Under the Equal Opportunity Act 2010 and the Racial and Religious Tolerance Act 2001, the Commission helps people resolve complaints of discrimination, sexual harassment and racial or religious vilification through a free and impartial complaint resolution service with the aim of achieving a mutual agreement.

The Charter of Human Rights and Responsibilities (the Charter) means that government and public bodies must consider human rights when making laws and providing services.

The Commission’s role is to educate people about the rights and responsibilities contained in the Charter and to report annually to the government about the operation of the Charter. The Commission does not handle complaints related to the Charter.

Services provided by the Commission include:

Click for Website

Social Security Rights Victoria

The aims of Social Security Rights Victoria are:-

  • To work towards a guaranteed adequate income for all people in the community;
  • To promote the rights and raise the status in the community of all people in receipt of Social Security;
  • To work towards an adequate standard of living for every member of the community, including the provisions of and access to good quality housing, health, education and legal services;
  • To promote the redistribution of wealth through the welfare and taxation system;
  • To work towards a Social Security system that is accessible; that provides high quality services; and that recognises and protects the privacy and civil liberties of all people;

Click for Website

Centre for Culture, Ethnicity & Health

Centre for Ethnicity disability and health
Disability in CALD communities website. Centre for Culture, Ethnicity & Health website aims to help disability service providers reach & connect with CALD communities & make their services more culturally and linguistically responsive. To address the barriers faced by diverse communities in accessing the NDIS & disability supports, which include lack of English proficiency, poor awareness & understanding of services and cultural factors, the new website features: Bilingual health professionals & support work * Multilingual resources on disability & the NDIS * Practical tips & ideas on how to connect with your local CALD communities * CALD resources & community services

Click for Website

Courage, Understanding and Respect (CURe) for Productive Diversity.

Diversity happens

It shapes our communities and businesses, colours our schools and places of worship, and inspires much of our entertainment and politics. Diversity happens because our world is one of increasingly intimate interaction between cultures, worldviews, political ideologies and economic systems. These interactions, though not new, are exceptional today in the speed of their development and depth of their impact upon our lives.

The challenge presented by this increased interaction with the world’s diversity is in how we engage with it. Will we choose to ignore the changes it brings and follow a path of social and economic isolation, separating ourselves from the world and falling behind in our development? Or perhaps we will oppose these interactions, striving instead to impose our cultural and ideological framework on the world while ignoring the social and economic costs of such a strategy? Or will we strive for productive diversity by drawing upon these various traditions and perspectives, viewpoints and convictions as resources for solutions to the complex social and economic problems of our day?

In the end, those who thrive in our globalised world choose the latter path. They achieve productive diversity because they have learned to value difference.

But how do we value traditions and perspectives, viewpoints and convictions so different from our own? How do we overcome the near-universal tendency to keep them at a distance? How do we see beyond our own cultural conditioning and time-tested ways of doing things?

The answer is respect.

Productive diversity is built on respect. When we respect another’s convictions and traditions, we value the insight provided by them and can access a broader range of ideas and perspectives. Then we can create innovative solutions that would have been inconceivable alone or within our usual circle.

CURe builds respect. It helps create the mindset, develop the skills and establish an environment for people to value the traditions and perspectives of others and to contribute their own. In essence, CURe builds the infrastructure on which productive diversity can flourish in our world.

Visit Courage, Understanding and Respect (CURe)

Resources for mental health practitioners working with interpreters

Transcultural workers logo

Victorian Transcultural Mental Health (VTMH) was formed over 25 years ago as the Victorian Transcultural Psychiatry Unit (VTPU). It has evolved from a small clinical service to become a state-wide provider of organisational development, community engagement, workforce education and support, and research and evaluation. VTMH is funded by the Mental Health, Drugs and Regions Division of the Victorian Department of Health and Human Services (DHHS) and administered by St Vincent’s Hospital, Melbourne.

VTMH has just launched a new suite of resources to support mental health practitioners working with interpreters. These materials were developed in consultation with Centre for Culture, Ethnicity & Health (CEH) and other stakeholders as part of the Approaching work with interpreters in mental health settings Project. Click here for more information

Relationships and Reproductive Health

Relationships and Reproductive Health
The Culturally Responsive Reproductive and Sexual Health Project builds the capacity of professionals and services to improve reproductive and sexual health outcomes for people from migrant and refugee backgrounds.

We recognise that people from migrant and refugee backgrounds have diverse health needs that require tailored and culturally appropriate responses. Some health needs may be general such as sexual health literacy, prevention of sexually transmitted infections, or access to contraceptive choices. Other reproductive or sexual health needs may relate to specific experiences such as of female genital mutilation/circumcision/cutting (FGM/C), torture and trauma, or sexual violence within migration pathways.

People from migrant backgrounds may include refugees, international students, tourists, travellers as well as the children of migrants.

To view a range of resources on Multicultural Health and Multicultural Sexual Health, visit Responding to the needs of migrant and refugee populations

Youth Services Directory

The youth services directory is funded by school focused youth service in partnership with Goulburn Murray Local Learning and Employment Network, Mitchell Shire, Murrindindi Shire, Strathbogie Shire and central ranges local learning and employment network. The youth services directory is supported by the Victorian Government.

The Directory provides local service information in one place. The aim is to help children, young people, families, schools, agencies and services to:

  • improve awareness of the child, youth, and family services systems, and
  • increase opportunity for people to find the services they need

Visit the Youth Services Directory

Department of Home Affairs

The Australian Department of Home Affairs – For people who want to visit, work, study or live in Australia. Includes details of Australia’s Refugee and Humanitarian Program. Includes information for employers about sponsoring skilled people to work in Australia. Click for Website

Victorian Multicultural Commission – Settlement Support

The Victorian Government’s Settlement Coordination Unit (SCU) was established to facilitate a more coordinated and targeted approach to service delivery and support for newly arrived migrants, refugees and asylum seekers in Victoria. , Click for Website

Rumbalara Family Services

Rumbalara Family Support Program- click for Website


Rumbalara Aboriginal Co-operative views the poverty, emotional wellbeing, and mental-health issues experienced by many Aboriginal families to be the result of intergenerational trauma and the dehumanising impact of colonisation. Consequently, our practice is informed by the ‘consciousness-raising’ techniques of Paulo Freire and uses an eclectic approach influenced by ‘narrative and solution-focused’ therapies. These therapies empower people with the knowledge and skills to overcome the multiple levels of oppression, commence healing, and achieve their full potential.

Become an Australian Citizen

Becoming a citizen represents a commitment to Australia and its people. It gives a sense of belonging because you can fully participate in all aspects of Australian life. Click for Website

Citizenship in Shepparton

Citizenship ceremonies are warm, friendly events where you celebrate becoming an Australian citizen. You might want to invite your family and friends to be part of this important step you are taking, and to celebrate your citizenship with you. Citizenship is conferred on applicants in Shepparton at the Eastbank Complex in Welsford St, Shepparton.

Citizenship Ceremony dates for 2019

  • Thursday, 14 March 2019
  • Thursday, 20 June 2019
  • Thursday, 12 September 2019

Registration commences at 9.30am.
Ceremony Commences at 10.00am and goes to 11.00am.


Function Room 2
Eastbank Centre
70 Welsford Street

You can find more information from the Department of Home Affairs.

Australian Human Rights Commission

The Australian Human Rights Commission promotes and protects the rights of all Australians. The commission achieves this by:

  • making human rights values part of everyday life and language;
  • empowering all people to understand and exercise their human rights;
  • working with individuals, community, business and government to inspire
  • keeping government accountable to national and international
    human rights standards;
  • securing an Australian charter of rights.

Click for Website

Sikh Helpline Australia

Sikh Helpline Australia

The “Sikh Helpline Australia” is an initiative of RED KHANDA Inc – Sewa of Sikh community members who are helping others in the Sikh community.

Call 0401 401 040
WARNING: Website has trojans; use Facebook or ring.

Auslan Connections

Auslan Services to the hearing impaired and Deaf

Many older Australians who are hard of hearing, deaf or deafblind, do not have access to sign language interpreting services through aged care programs or the National Disability Insurance Scheme (NDIS). As of November 2020, there has been a much needed step in the right direction broadening access to these services. Auslan Connections is providing free sign language interpreting services for daily activities, such as:

  • family/social events
  • banking
  • moving/selling house
  • dealing with agencies/advisors etc.

These services are available face-to-face and by video remote.

Bookings can be made via the Auslan Connections website or by calling 1300 010 877.

Report Racism

Report Racism aims to create an environment where you can feel confident and safe to report any cases of racism you experience or witness (including racial discrimination and vilification).

Report Racism is a third party reporting initiative which means that people can report racism online or at a local community organisation as well as directly to Victoria Police or the Victorian Equal Opportunity and Human Rights Commission.

We are trialling this initiative with the Aboriginal community. The Commission has partnered with the Victorian Aboriginal Legal Service and Victoria Police. Report Racism is being trialled in two locations – Northern Melbourne (City of Yarra, Darebin and Whittlesea) and Shepparton. The Northern Melbourne scheme started on 21 August 2014. The Shepparton trial will commence later in 2014. It is expected that the trial will go for 6-12 months depending on take-up and response. The pilot will help us identify problems with the initiative and make improvements.

– click for Report Racism Website


this page last updated 16 December 2020

Translate »