The development of the new NDIS CALD Strategy for 2023-27 is nearing completion. The Strategy aims to improve outcomes for people with disability from CALD backgrounds to access the NDIS.
It has been developed through a co-design process with people with disability from CALD backgrounds, their families, carers and the multicultural community sector, including Shepparton.
Once the new Strategy receives formal endorsement from external stakeholders in August, it will go through a translation and design process and be publicly released in November-December.
NDIS Engaging CALD communities in the Develop phase
In November and December 2022, the NDIS CALD strategy research hosted 6 focus groups over 3 sessions with CALD people with disability, their family and carers. In these sessions we explored, built and tested potential solutions to the issues and priorities we learned in the Discover phase.
In February 2023 we conducted national engagement consultations with the CALD disability community, including deep-dive conversations with CALD community groups.
On 7, 8 and 9 February we also hosted information sessions for anyone interested in hearing about the development of the CALD Strategy.
In the session, we shared what we heard and learned about the issues impacting CALD people with disability. We also shared the solutions we proposed.
We recognise that in the past people from CALD communities may have found it difficult to engage with us. These engagement opportunities invited CALD people with disability to share their experiences, so we can understand how to improve the NDIS.
Summary of Discover Phase
The NDIA has released the Discover Report which details what we heard and learned from the experiences of NDIS participants from cultural and linguistically diverse (CALD) backgrounds.
As part of the Discover phase to co-design a new CALD Strategy, we held focus groups and meetings with participants, families and carers, as well as disability and CALD community representatives in 2021.
These sessions encouraged participants to share their experiences so that we can understand the challenges facing CALD individuals when accessing and using the NDIS.
Five key themes emerged from our consultations:
- Infrastructure – Cultural and linguistic considerations should be consistently embedded into NDIA policies and procedures as well as our partner systems.
- Staff capability – NDIA staff and partners should have the understanding and capability to provide a culturally safe and responsive service to participants and their families.
- Accessible communications – Disability concepts and NDIS communications should appropriately reflect cultural contexts to meet CALD participants’ communication and language needs.
- Markets – Improved availability and provision of culturally and linguistically appropriate NDIS services is needed in the marketplace.
- Data – Improved availability and currency of data is required to support the understanding of CALD participants and their needs to improve services.
These discussions provided the foundation for us to develop agreed goals for a new Strategy. They also support the development of action plans that reflect the contemporary needs of people with disability from CALD backgrounds.
In the next phase of co-designing the Strategy, we will advance these themes into solutions that we will explore, build and test with CALD participants, families and carers, and the sector.
We are committed to addressing challenges and improving the experience and outcomes of participants with disability from CALD backgrounds.
Download the Discover Phase Report
- Summary of Discover Phase Report (DOCX 97KB)
- Summary of Discover Phase Report (PDF 279KB)
- Easy Read – Summary of Discover Phase Report (PDF 7MB)
- Easy Read (text only) – Summary of Discover Phase Report (DOCX 78KB)
Discover Phase report in other languages
- ملخص مرحلة الاكتشاف
- ملخص مرحلة الاكتشاف
- အချက်အလက်စုဆောင်းရေးအဆင့် အကျဉ်းချုပ် (DOCX 64KB)
- အချက်အလက်စုဆောင်းရေးအဆင့် အကျဉ်းချုပ် (PDF 303KB)
- Maraja/wël cë poc de Baŋde Nyooth (DOCX)
- Maraja/wël cë poc de Baŋde Nyooth (PDF)
- Dothlatnak lei Ahramthawk i Atawinak in tialmi (DOCX 62KB)
- Dothlatnak lei Ahramthawk i Atawinak in tialmi (PDF 112KB)
- خلاصه مرحله کشف
- خلاصه مرحله کشف
- 探索阶段概述 (DOCX 61KB)
- 探索阶段概述 (PDF 4.8MB)
- 探索階段摘要 (DOCX 264KB)
- 探索階段摘要 (PDF 4.9MB)
- अन्वेषण चरण का सारांश (DOCX 63KB)
- अन्वेषण चरण का सारांश (PDF 317KB)
- ၢ်ဃုထံၣ်သ့ၣ်ညါတၢ်အသီတၢ်ကတိၤအကျိၤတၢ်ဂ့ၢ်ကျၢၢ်တံၢ် (DOCX 1.3MB)
- ၢ်ဃုထံၣ်သ့ၣ်ညါတၢ်အသီတၢ်ကတိၤအကျိၤတၢ်ဂ့ၢ်ကျၢၢ်တံၢ် (PDF 128KB)
- សេចក្តីសង្ខេបដំណាក់កាលនៃការរកឃើញ (DOCX 856KB)
- សេចក្តីសង្ខេបដំណាក់កាលនៃការរកឃើញ (PDF 95KB)
- خلاصه ای از فاز اکتشافات (DOCX 61KB)
- خلاصه ای از فاز اکتشافات (PDF 379KB)
- Bản Tóm tắt của Giai đoạn Khám phá (DOCX 63KB)
- Bản Tóm tắt của Giai đoạn Khám phá (PDF 219KB)
Co-designing a new Cultural and Linguistic Diversity Strategy
The NDIS is co-designing a new Cultural and Linguistic Diversity (CALD) Strategy in 2022.
The CALD Strategy will be a three phased approach which will be released in mid 2023.
- Discover phase: we have completed this stage. This is when we sought to understand the challenges facing CALD individuals when accessing and using the NDIS. These learnings will help us identify the focus of future co-design activities in consultation with CALD participants and stakeholders.
- Develop phase: we will host co-design focus groups with CALD participants and stakeholders to explore, test and build areas of the CALD Strategy and possible actions. The groups will focus on what we have heard in the Discover phase and generate solutions to previously agreed goals.
- Deliver and Evaluate phase: we will share a draft copy of the CALD Strategy 2023-2027 with External Advisory Group members and the Cohort Strategies Sub-Working Group for final feedback. We will use this feedback to refine the CALD Strategy and action plan before official launch in early 2023.
For more information on the CALD Strategy including ways to contribute, please email caldstrategy@ndis.gov.au
Source
Image Source