Charter of Aged Care Rights – in Translation

New Charter of Aged Care Rights

From 1 July 2019, the new Charter of Aged Care Rights will provide the same rights to all consumers, regardless of the type of Commonwealth subsided care and services they receive.

The Charter will apply to consumers once they start receiving Government-subsidised aged care, including:

• residential care
• home care packages
• flexible care
• services provided under the Commonwealth Home Support Programme and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

The new Charter of Aged Care Rights will replace the:

• Charter of care recipients’ rights and responsibilities – residential care
• Charter of care recipients’ rights and responsibilities – home care
• Charter of care recipients’ rights and responsibilities – short-term restorative care (part 1, residential care setting; part 2, home care setting)

Charter of Aged Care Rights

I have the right to:

1. safe and high quality care and services
2. be treated with dignity and respect
3. have my identity, culture and diversity valued and supported
4. live without abuse and neglect
5. be informed about my care and services in a way I understand
6. access all information about myself, including information about my rights, care and services
7. have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
8. have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
9. my independence
10. be listened to and understood
11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
13. personal privacy and to have my personal information protected
14. exercise my rights without it adversely affecting the way I am treated

Translated Resources