Triple zero process

mobile phoneESTA is Victoria’s triple zero service and provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.

Triple zero (000) should be called only when you need police, fire or ambulance.

Always call triple zero if there is a threat to life or property.

When you call triple zero, Telstra will ask: police, fire or ambulance?

If you are calling from a mobile phone, you will then be asked: Which state are you calling from?

Your call will then be connected to a triple zero operator who will help you.

The operator will need two pieces of information:

  • the address where you need police, fire or ambulance to come
  • exactly what is happening.

The call-taker will then ask you a series of questions in order to gather as much information as possible and organise the appropriate help. This will not delay an emergency response.

It is aimed at ensuring the responders have all the information they need to provide the best care they can.



New Translated Triple Zero Resources



Triple 0 call process
Triple 0 call process

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