Introducing Salvos Phone Assistance Line (Salvos PAL) – Ethnic Council of Shepparton and District

The Salvation Army’s Emergency Relief service will put changes in effect from 31st October 2022.

From the 31st October 2022, assessment interviews for those seeking assistance will occur via the Salvos Phone Assistance Line (PAL) 03 8873 5288. Salvos PAL will be in operation Monday to Friday from 9am to 4pm.

The Salvos PAL Emergency Assistance worker will conduct a full assessment with the community member and authorise any assistance required. The community member will then be given the details of their most convenient Salvation Army location from which they can collect the assistance allocated. No assessment interviews will be conducted from our local site. Community members presenting at our local site will be invited to contact the Salvos PAL.

At Shepparton Salvos we will be open the following hours for community members referred by the Salvos PAL to collect any emergency financial assistance provided following their assessment:

Monday, Tuesday and Thursday 10am – 4pm, closed on public holidays, food packs are also available during these days and times.

From the 31st October 2022, assessment interviews for those seeking assistance will occur via the Salvos Phone Assistance Line (PAL) 03 8873 5288.

	The Ethnic Council of Shepparton and District acknowledges the Yorta Yorta People of the land which comprises the Goulburn Valley. We pay respect to tribal Elders, past, present and emerging and we celebrate their continuing culture and acknowledge the memory of their ancestors.
	The Ethnic Council of Shepparton and District is a peak body whose mission is to promote and represent the social, cultural and economic well-being of ethnic communities in the Goulburn Valley Region through the provision of quality and innovative settlement, refugee support, community development, and information and advocacy services.